No Returns on Opened Products

Due to hygiene and safety regulations, opened or used cosmetic products are non-returnable.

2. Eligible Claims

Claims may be accepted only if:
The product arrived damaged
Incorrect item was shipped
Item remains sealed and unused
Claims must be submitted within 7 days of delivery.
Photo evidence must be provided within 48 hours.

3. Refund Conditions
If approved:

Refund issued to original payment method
Processing time: 5–10 business days
Shipping fees are non-refundable
We reserve sole discretion to approve or deny claims.

4. Chargebacks

Customers agree to contact Tofan LLC before initiating a chargeback.
Fraudulent disputes may result in permanent account restriction and documentation submission to payment processors and financial institutions.